Faq's

Welcome to Cantrell’s Flooring Inc.’s FAQ page. Below, you'll find answers to the most common questions about our products, ordering process, shipping, returns, and more.

1. Where is Cantrell’s Flooring Inc. located?

We are based in North Fort Myers, Florida, and proudly serve customers across the United States.

Business Address:
16051 Pinto Rd, North Fort Myers, FL 33903, United States

2. What are your customer service hours?

Our customer service team is available:
Monday – Friday
9:00 AM – 3:00 PM (Eastern Standard Time)

Phone: +1 239-652-0195
Email: support@cantrellsflooringinc.com

3. How long does it take to process and ship my order?

  • Order Processing Time: 1–3 business days

  • Transit Time: 4–7 business days

  • Total Estimated Delivery Time: 5–10 business days

  • Order Cut-Off Time: 3:00 PM EST (orders after this time are processed the next business day)

4. Do you offer free shipping?

Yes! We offer Free Shipping on all orders, with no minimum purchase required. We only ship within the United States at this time.

5. How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking number. You can use that number to track your package directly with the shipping carrier.

6. Do you ship internationally?

No. Currently, we only ship to addresses within the United States.

7. What is your return policy?

We accept returns within 30 days of delivery. To be eligible:

  • The product must be unused, in original condition and packaging.

  • If the return is due to a customer error (wrong item, wrong size, etc.), the customer is responsible for return shipping costs.

To start a return, email us at support@cantrellsflooringinc.com with your order number.

8. When will I receive my refund?

Once we receive and inspect the returned product, we will process your refund within 7 business days to your original payment method.

9. Are your products covered by a warranty?

Product-specific warranties may vary by manufacturer. If you have a question about a specific product warranty, feel free to contact our team before placing an order.

10. How do I contact your support team?

You can reach us via:

Email: support@cantrellsflooringinc.com
Phone: +1 239-652-0195
Business Hours: Monday to Friday, 9:00 AM – 3:00 PM EST

Don’t see your question here?
We’re happy to help—just email or call us, and our team will respond as quickly as possible.